Sometimes, there’s nothing you can do except a factory reset. Especially when you’re having problems with Android. Sometimes removing an offending app will do the trick, if possible, but if the whole thing is freezing, you have two options: a forced reboot (using the reset button), or doing a manual wipe and factory reset.
If the old “turn it off and then on again” fix isn’t working (which works in a surprising number of cases), here’s what to do.
If it’s frozen, and won’t restart, try manually rebooting it. Pop the back off the Vox (insert something thin under the quilted plastic, pry around the edges, and remove), and locate the reset button. Use a paper clip or something similar to press the tiny button in the top right corner, next to the battery.
If that doesn’t solve your issue, here’s how to do a full re-set:
On the left side of the Vox is a button marked +/- , for the volume control. With the Vox powered off, hold the “+” sign down. Keep holding it while pressing the “Power” button to turn the device on. DO NOT LET GO OF THE “+” SIGN UNTIL YOU SEE THE MESSAGE SAYING THAT IT IS RESTORING THE DEVICE TO THE FACTORY SETTINGS.
This will take a few minutes, and then it will restart itself. At this point, you’ll have to set up your Vox again from scratch, but it should be working. It needs to do an update in order to set itself up properly, so MAKE SURE YOU DO THIS SOMEWHERE WITH WI-FI. Public wi-fi will not always work properly for the setup, so if you have issues, that may be the reason. The setup can take a while, so don’t start this if you don’t have the time to finish it. Give yourself at least an hour for downloading new updates, just in case.